- Final Sale
All made-to-order and personalized pieces are final sale and may not be returned, exchanged, or refunded, unless the item is defective or does not reflect the confirmed request.
- Production Timeline
Each piece is crafted individually for you. Please allow [4–8 weeks] for completion, depending on the complexity of your request. Timelines are estimates and may vary slightly.
- Order Review & Confirmation
Once your request is received, our atelier will review the details. You will receive a confirmation by email with final specifications, lead time, and pricing (if applicable). Production will only begin after your approval.
- Client Responsibility
Please ensure that all measurements and personalization details submitted are accurate. We may contact you for clarifications before production begins.
- Alterations
Minor alterations may be offered after delivery, subject to feasibility and an additional fee. This is reviewed on a case-by-case basis.
- Cancellations
Cancellations are accepted within 24 hours of order confirmation. Beyond this window, your garment enters production and can no longer be altered or canceled.
- Artisanal Variations
Each garment is handcrafted. Subtle variations in fabric, texture, or finish are part of its individuality and should be embraced as such.
by submitting a made-to-order request, you acknowledge and accept these terms. Each piece is created with care, time, and intention—just for you.
